We hope that you love your beautiful ethical purchase as much as we do. We will always do our best to resolve any issues you may have, so if there is anything that you are unhappy with or you’ve changed your mind, please contact us within 14 days from delivery at hello@beautifulethical.co.uk and include your order number and the reason you don’t love it.
On receipt of your email, we will get in touch with you.
Please note that customers are responsible for the cost of the delivery of the return and as the postal service is outside of our control, we cannot accept responsibility for any lost or stolen parcels that do not reach us (we advise getting a proof of postage).
You must take reasonable care of the products while they are in your possession. All that we ask is that the returned products and their packaging is sealed, haven’t been used, are not damaged and are in a re-saleable condition.
We do not reimburse postage costs for returned products, unless the product is faulty. If an item arrives faulty please email us at hello@beautifulethical.co.uk with a photo and a description of what’s wrong and we’ll get in touch with you.