FAQs – Beautiful Ethical

Yes, our entire product range is Vegan, except for our Lip Balms which may contain certified organic Beeswax. Please check our product pages for more details, as all the product ingredients are displayed for your reference. We also use handy icons so you can see information about our products at a glance. Our candles are plant based and therefore 100% vegan.

All the brands we work with source and include the very best quality natural ingredients for their products and don’t include nasties like harsh preservatives or synthetic ingredients.

Our candles are totally natural and sustainable, being plant-based they are 100% vegan. They combine rapeseed and soy wax for a clean and long-lasting burn, a wooden or cotton wick, and a special blend of pure essential oils. Rapeseed is also locally grown in the UK, so the carbon footprint of using it is extremely low and supports local producers.

We are closely following all Government advice, please bear with us, we and our courier partners are working really hard to get your delivery shipped!

You will receive an email when we have dispatched your order so you’ll know it’s on its way.
Thank you so much for your patience and for supporting our small business during this time. We really appreciate it.

Absolutely. Taking care of the environment is really important to us and therefore all our packaging is eco-friendly. Our boxes contain at least 90% recycled material and the remainder is from FSC approved sources, these boxes can be recycled. Our tissue paper and stickers are FSC Certified (so from sustainable sources), Acid Free (made from cellulose fibre where the active acid pulp is eliminated during processing) and printed using Soy-based inks (which are an eco-friendly alternative to petroleum-based inks, made from soybeans, a renewable resource. Also, they don’t leave behind petroleum based products when decomposing).

Our packaging suppliers have a tree planting scheme and each time we order they plant trees on our behalf.

All our beauty products will last 12 months if unopened. Once open, some products have a 3 month shelf life – please see individual product labels for more information. Many of our products do not contain water so they will not degrade rapidly. However, please try and store them in a cool, dry place to protect the natural ingredients inside.

Once dispatched we will send you an email confirmation so you know that your parcel is with the courier/Royal Mail for delivery – many orders arrive within a couple of days, but please allow 3–5working days for it to arrive with you. If it has not arrived after 5 days, please let us know so that we can investigate.

If you want a parcel delivered more quickly, please choose the express shipping option during checkout.

If you choose the Royal Mail Special Delivery Next Day shipping option this service requires a signature. If there is no one in to sign for your parcel it will need to be collected from your local Post Office.

In the very rare event of a parcel genuinely going missing, we are very happy to assist and can be contacted at: hello@beautifulethical.co.uk

Please note that we cannot take any responsibility for parcels that are returned to us if customers fail to collect their parcel from the Post Office.

If you are out when a delivery attempt is made the postman may leave an instruction card through your door. Please remember to collect your parcel from the post office within the designated timeframe, otherwise it will be returned to us. In this event, we cannot refund the cost of the original shipping and you will have to pay delivery fees again for us to resend your parcel.

We hope that you love your beautiful ethical purchase as much as we do. We will always do our best to resolve any issues you may have, so if there is anything that you are unhappy with or you’ve changed your mind, please contact us within 14 days from delivery at hello@beautifulethical.co.uk and include your order number and the reason you don’t love it.

On receipt of your email, we will get in touch with you.

Please note that customers are responsible for the cost of the delivery of the return and as the postal service is outside of our control, we cannot accept responsibility for any lost or stolen parcels that do not reach us (we advise getting a proof of postage).

You must take reasonable care of the products while they are in your possession. All that we ask is that the returned products and their packaging is sealed, haven’t been used, are not damaged and are in a re-saleable condition.

We do not reimburse postage costs for returned products, unless the product is faulty. If an item arrives faulty please email us at hello@beautifulethical.co.uk with a photo and a description of what’s wrong and we’ll get in touch with you.

All our products go through strict quality assurance by our suppliers during production and we visually inspect all products before they are dispatched to ensure they are not damaged. However, if you believe any part of your beautiful ethical order is faulty, please email us at hello@beautifulethical.co.uk with a picture and an explanation and we will discuss the options with you.

Refunds will be processed once the parcel has reached us and we’ve confirmed that the products are in their original, complete condition. We will process your refund in no more than 14 days after we receive the Products. Any refund due will be made to the same credit or debit card used during the original purchase.

We will examine the returned Product and notify you of your refund via e-mail. Unfortunately, any product that has been damaged, not in its original packaging or in a resalable condition, will not be refunded (unless otherwise agreed in writing).

Where we have agreed a refund because products arrived with a fault or were damaged in transport, you will be refunded in full.

ABOUT OUR PRODUCTS

DELIVERY & RETURNS

RETURNS POLICY

REFUNDS & EXCHANGES POLICY